FAQ's

Do you have a shop?

No, at present we are based online only.

Can you guarantee the authenticity of the garment?

At High-end Hire, we unconditionally guarantee that all our dresses are 100% authentic.

What if I’d like to get my designer outfit at short notice?

Please feel free to drop us an email at hello@high-endhire.com and if the item(s) you are looking for is available we will do out best to arrange delivery at short notice.

When will my credit card be charged?

Your credit card or Paypal account is charged as soon as we receive your order and confirm the availability of your requested dress. We may also charge your card for late fees if you haven't returned the garment back by the due date. A notification for this charge will be sent to you by SMS or email.

Will I get surcharged for using my credit card?

Absolutely not! We absorb the credit card processing fees. What you see is what you get, no hidden fees.

Will fees apply if I want to Cancel my Rental Booking?

We can confirm that no cancellation fees will be applied when cancelling a booking prior to 10 days before the start of your rental period.

However, cancellation fees will apply when cancelling your booking within 10 days of your rental period. Our Cancellation Policy Fees Schedule as below:

If Cancelling Booking within 10 days prior to the requested Delivery Date: 50% of the rental fee
If Cancelling Booking within 4 days prior to requested Delivery Date: 100% of the rental fee. This is because it is highly unlikely we will rent this item at such short notice, we hope you understand.

If you have any questions, please feel free to contact a member of our team at hello@high-endhire.com

What if the dress is lost or damaged beyond repair?

If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item as listed on our website.

We know that this is a rare and unfortunate event, and rest assured, we’ll work out the best solution for you. In assessing the replaceable value, we will take into account: the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress before you hired it, and the rental fee that you’ve already made.

Can I sell you my designer dress?

Yes, we sometimes buy designer items from customers.

Please email hello@high-endhire.com outlining the designer, style, size and purchase price.

If possible, please include a receipt of purchase and images of the style you would like to sell. From here our team will assess the style and we will be in touch with regards to the next steps.

Can I request a dress or designer that is not featured on your site?

If a particular dress or designer is not featured in our collection, please contact us and we’ll see what we can do. We are always on the lookout for the best selection of designer dresses to add to our stunning wardrobe!

I would like my brand to be represented by High-end Hire. Who should I contact?

We are always looking to partner with like-minded brands and if you would like High-end Hire to represent your brand, please contact hello@high-endhire.com and we will pass your request to our merchandise team.

I have partnership and media opportunities. Who should I contact?

For any media related inquiries, please email hello@high-endhire.com

What if the dress is lost or damaged beyond repair?

If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item so that we can replace it.

How does the online ordering work?

First, browse through our collection of high-end dresses to find the dress you love. Then pick your size and the delivery date from the booking calendar available on each product page. Then go through check-out to place your order.

How long can I rent a designer dress from High-end Hire for?

You can make a reservation for 4 or 8 days. Simply select your preferred rental period and then your 'delivery date' when you're making a booking. We'll deliver your dress to you just before the first day of your rental period ('Delivery Date') - you then have to post the dress back to us on the last day of your rental period ('Return Date'). For example, if you make a 4-day booking and receive your designer dress on a Friday, you’d drop it in the mail on the following Monday by 5pm. If your 'return date' falls on a Saturday or Sunday, simply drop your dress in the at your nearest Post Office on Monday. It'll be shipped back to us in the next business day.

If you require your dress for longer than our 4 or 8 day options, feel free to email hello@high-endhire.com with your required dates and preferred style and we will be more than happy to provide you with a quote for an extended rental, subject to availability of the dress.

How are the dresses cleaned?

We will look after the dry cleaning and take great care to get the dresses cleaned as soon as they arrive back to us.

What is the condition of the dress when I receive it?

We have very strict quality control measures. All of our dresses are dry-cleaned, pampered and preened after every use, and go through a thorough three step quality control process before being sent out in each order. Our Quality Control team have very high standards to ensure your dress will arrive in excellent condition.

Does the dress arrive wrinkle-free?

We do our very best to ensure that every dress arrives wrinkle-free. After being steamed and pressed, all dresses are wrapped in a garment cover before being delivered.

Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance, please feel free to email us on hello@high-endhire.com.

Are all the online designer dresses new?

All our designer dresses are either brand new or in near-new condition.

Can I book dresses in advance?

You can book your dress up to 24 months in advance. We recommend you book your order to arrive 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your requested delivery date has been confirmed, we will send you a confirmation email. Once you know which dress you would like to book, we suggest ordering as soon as possible to avoid them being booked by someone else in the meantime.

How does the calendar work to place my booking?

If the calendar appears grey, this means the style in that size is not available for delivery on these dates. If the calendar is white, this means you can select these dates for delivery.

As long as you enter in your postcode before opening the calendar, the day that it can be delivered is accurate according to postage times. We take postage into consideration in both the calendar's booking dates and when preparing the order for dispatch to ensure it is with you on your requested dates.

How long should I order my On Demand style before my scheduled event?

We recommend you set your delivery date 1 – 2 days before your event to avoid any last-minute panics and to make sure everything’s perfect. Once your dress is reserved, we will send you a confirmation email. Remember, you can book your dress up to 6 months in advance.

How many garments can I rent at any one time?

Up to 3. If you ordered a garment that hasn’t been returned yet (because the rental period hasn’t finished), you are only able to order 2 additional garments until the original item is returned. We have a limit of two dresses per order.

Orders containing three or more dresses, or of high value will require photo identification for security purposes. Where fraudulent activity is suspected, High-end Hire follows internal verification methods to ensure that the order is valid. If High-end Hire cannot confirm this, the order may be cancelled. If this is the case, the customer will be notified by email.

If you have any questions regarding this, please don’t hesitate to email hello@high-endhire.com